Integrated Healthcare Association
Jacqui Darcy is a seasoned professional with extensive experience in client operations and customer experience management. Currently serving as a Member of the Board of Advisors for the Customer Experience Program at the University of California, Irvine - The Paul Merage School of Business, Jacqui also holds the position of Vice President of Client Operations at the Integrated Healthcare Association since December 2018. Previously, Jacqui was the Client Experience Leader at NextGen Healthcare, overseeing the Global Voice of the Client Program, and served as the Managing Principal at J Darcy Group, focusing on client retention and business growth. With a strong background in client relationship management from Ernst and Young, Jacqui brings over twelve years of experience in both the US and UK, beginning as Management Consultant Associate at Ernst and Young MCS and accounting management at the University of Glasgow. Jacqui holds a BA Honors degree in Business (Economics) from Glasgow Caledonian University.
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Integrated Healthcare Association
As a non-profit business league, we’re funded by the healthcare industry to make the system work better for everyone. We do this work because we envision a future where providers can focus on delivering care. Health plans can focus on serving their customers. Purchasers can feel confident they’re getting the most value for their money. And where patients can ultimately get the best possible care at an affordable price. What brings us together at IHA is our passion to create a system where patients always receive the best possible care. We leave our egos at the door. We embrace the tough conversations. And we never lose sight of driving results. United by our values of Collaboration, Candor and Impact, our dedicated team works every day in support of high-quality, efficient care for all Californians. Our 40-member board of directors includes leaders from health plans, physician organizations, hospitals, health systems, purchasers, consumer groups, universities, and pharmaceutical and technology companies.