Rakesh Agrawal

Rakesh Agrawal is currently a Global ITSM Process Manager at Intel Corporation, where they focus on process innovation and the integration of complex IT solutions. Prior to their role at Intel, Rakesh held positions including Product Owner at Shell and Global Change Manager at Unisys Global Services India, where they leveraged their expertise in change management and process improvement. Rakesh's career also includes extensive experience as an Incident and Major Incident Manager at Cognizant and HCL Technologies, along with foundational experience as a Service Desk Analyst at The Minacs Group. Rakesh is pursuing a Bachelor’s Degree in Computer Science from Dayananda Sagar Institutions.