Amira Bouftas

Amira Bouftas is a seasoned professional in project and operations management with extensive experience in the contact center industry. Currently serving as the Regional Program Manager for the Americas and English Speaking Markets at INTELCIA since December 2020, Amira leads project initiatives across Egypt, the Dominican Republic, Colombia, and the UK, focusing on M&A integration and regional change management. Prior to this role, Amira worked as a Project Manager at INTELCIA, managing M&A integration and client setup in Egypt. Experience at Comdata Group includes roles as Service Delivery Manager and Operations Manager, overseeing large teams across EMEA. Amira's career began at b2s – Business Support Services, holding positions as a Client Care Team Manager and Care Account Advisor. Amira holds a degree from Université Hassan II.