Kristin Bigras is an accomplished Senior IT Business Analyst at Intelcom | Dragonfly since March 2021, with a comprehensive background in business analysis and process management. Prior experience includes a nearly two-decade tenure at Air Canada from March 2001 to May 2020, where Kristin served as a Business Process Manager and Business Analyst/Technical Writer. Earlier roles at Bell from January 1995 to February 2001 involved serving as a Customer Service Specialist/Help Desk. Kristin holds a Bachelor of Arts in Languages and Literature with a German major from McGill University, as well as a diploma in Languages and Literature from John Abbott College.
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