Austin Kruk

Austin Kruk is a seasoned Support Operations Manager at Intelligent Video Solutions (IVS), with a focus on technical support management and system efficiency since April 2021. Prior roles include Application Support Engineer and Audio/Video Field Technician, where responsibilities ranged from client relationship management and remote software support to system installation and technical troubleshooting. Prior experience at the University of Wisconsin-Madison as a Help Desk Consultant provided foundational skills in ticketing systems and multitasking. Austin holds a Bachelor of Science in Computer Science from the University of Wisconsin-Madison and completed training as a Full Stack Network Engineer at NexGenT.