Emanuel Flocea

Emanuel Flocea has a diverse work experience in the fields of technical support and customer service. Emanuel started their career at Capgemini in 2018, where they initially worked as a Customer Service Advisor and later transitioned to the role of Quality Analyst & Internal Trainer. In this position, they were responsible for ensuring the quality of customer service and providing training to internal employees.

In 2020, Emanuel joined IntelligentBee as a Technical Support Engineer - Email. Emanuel demonstrated their expertise in resolving technical issues and supporting customers effectively. Due to their exceptional performance, they were promoted to the role of Technical Support Manager in October 2021. As a manager, they were responsible for overseeing the operational quality, compliance, and regulatory requirements in technical support delivery and management. Emanuel also managed teams of support engineers, ensuring their adherence to operational KPIs and continuous service enhancements.

Overall, Emanuel Flocea has proven himself to be a dedicated and skilled professional, with experience in technical support, customer service, quality assurance, and team management.

Emanuel Flocea obtained their Engineer's degree in horticulture from Iasi University of Life Sciences (IULS) from 2013 to 2017. In addition to their formal education, they have also obtained several certifications, including "AWS for Developers: Simple Email Service (SES)", "Email Marketing: Strategy and Optimization", "IT Security Foundations: Core Concepts", and "Introduction to Web APIs", all from LinkedIn, in February 2021.