Helena L.

Helena L. has a diverse work experience spanning multiple roles and industries. Helena started working as a Research Intern for the Ministerio de Educación y Ciencia in 2006, where they stayed until 2008. Afterwards, they took on the role of an Interpreter for the Olimpiada Internacional de Matemáticas in July 2008. In 2011, Helena began working as an Independent Translator on a freelance basis until December 2014.

In 2012, Helena joined JC Madrid as an English and German teacher from February to October. During the same year, they also started their tenure at Econocom, where they held multiple positions. From November 2012 to March 2015, Helena worked as a Service Desk Analyst, handling technical issues and customer contacts in German and English. In March 2015, they were promoted to Supervisor Customer IT Service, where they managed an international service desk team of 10-12 employees with different linguistic profiles. Their responsibilities included conducting quality audits, defining improvement areas, and training new technicians. From November 2016 to January 2019, Helena held the position of Senior Service Manager, focusing on international accounts and customer satisfaction.

Currently, Helena is employed at intelygenz as a Product Owner since January 2019.

Helena L. pursued a degree in Translation and Interpreting from Universidad Complutense de Madrid from 2006 to 2010. Following that, they enrolled at Universidad de Málaga for a Master's degree in Translation for the Editorial World, completing it in 2011. Additionally, they spent a year at Leipzig University in 2008-2009, although their degree or field of study during this period is unspecified.

In terms of certifications, Helena has obtained several credentials. In 2019, they acquired the Professional Scrum Master I certification from Scrum.org. The following year, in 2020, they obtained the Professional Product Owner certification, also from Scrum.org. Their Professional Scrum Master II certification was obtained in 2021. Apart from these Scrum-related certifications, Helena also earned the ITIL Continual Service Improvement certification in December 2017 and the ITIL Design certification in April 2017. The institutions responsible for awarding these ITIL certifications are not mentioned.