Janaina Dias

Janaina Dias has extensive experience in customer service and operational management across various organizations. Currently, Janaina serves as a Customer Success professional at Inter since June 2022. Prior roles include experiences as Coordenador de Atendimento and Supervisor de Atendimento ao Cliente at Achillea Farmacia De Manipulacao, where responsibilities involved team management and ensuring performance metrics. Janaina also worked as a Supervisor de Cobrança at Ação Contact Center, focusing on team management and operational strategy. Previous roles include Supervisor de Televendas at Liq and Supervisor de SAC at Contax, emphasizing sales, customer service, and team development. Janaina began a career at Carrefour Brasil as an Assistente Administrativo. Currently pursuing an MBA in Project Management at Estácio, expected to complete in December 2024, Janaina's career reflects a strong focus on team leadership, operational efficiency, and customer satisfaction.