Interact Contact Centres
Daniel Fay has a strong background in IT, with extensive experience in various roles from support analyst to group head of IT. Daniel has worked at companies such as Interact CC, Waitrose, MCM Expo Group, and Blue Gnome Computers Ltd. With a degree in IT and Networking from Richmond upon Thames College, Daniel has expertise in managing support, security, infrastructure, and project management across diverse teams. Daniel's responsibilities have ranged from implementing automation/ML, configuration of Azure and AWS solutions, to designing call center solutions using third-party CRM. Daniel is known for their strong focus on building and maintaining relationships with stakeholders and clients while ensuring high levels of customer service and data handling tasks.