Interact Contact Centres
Daniel Fay has a strong background in IT, with extensive experience in various roles from support analyst to group head of IT. Daniel has worked at companies such as Interact CC, Waitrose, MCM Expo Group, and Blue Gnome Computers Ltd. With a degree in IT and Networking from Richmond upon Thames College, Daniel has expertise in managing support, security, infrastructure, and project management across diverse teams. Daniel's responsibilities have ranged from implementing automation/ML, configuration of Azure and AWS solutions, to designing call center solutions using third-party CRM. Daniel is known for their strong focus on building and maintaining relationships with stakeholders and clients while ensuring high levels of customer service and data handling tasks.
Interact Contact Centres
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We are a leading UK customer experience outsourcer, recently named Outsourced Contact Centre of the Year 2023. Our multi award-winning team are experts at connecting with your customers across multiple communication channels. We build true partnerships with our clients. The longevity of our partnerships, and the growth of campaigns, are true testament to this. We work with some of the best brands around, providing powerful sales channels to gain new customers and increase retention, whilst providing exceptional customer service and building loyalty. All of our services are backed by the latest technology and highest quality standards including FCA Accreditation and ISO 27001. Through our people first approach we have created a culture that is inclusive, motivating, supportive and a team that continues to make a positive difference every day.