Jay Johnston

Jay Johnston is an experienced project manager with a strong background in Agile methodologies and cross-functional team leadership, currently serving as a Sr. Project Manager at Interactions LLC since January 2021. Johnston has successfully delivered customized Intelligent Virtual Assistant solutions for Fortune 500 companies, focusing on enhancing customer experiences and operational efficiencies. Prior roles include Release Train Engineer at APR Consulting, Inc., where proactive management of complex initiatives improved communication and production readiness, and various positions at Verizon, where notable achievements included generating substantial cost savings through streamlined processes and Six Sigma projects. Earlier career experiences include IT Business Consultant at Alltel Wireless and Assistant Information Technology Manager at The Price Companies, showcasing a solid foundation in IT and project management. Johnston holds a B.S. in Call Center Operations and Management and has further education from Villanova University.