Omar Usmani has extensive experience in workforce planning and contact center solutions, currently serving as Director of Workforce Planning at Interactions LLC since July 2015. Prior roles include Contact Center Solutions Consultant at Interactive Intelligence from July 2012 to July 2015, and Manager of Client Loyalty at Charles Schwab & Co. from May 2006 to July 2012. Additionally, Omar held the position of Sr. Technical Analyst at Charles Schwab from 2000 to 2006. Omar holds an MBA with a focus on Supply Chain Management and Marketing from Indiana University - Kelley School of Business, completing the degree between 2007 and 2009, and a BA from Indiana University Indianapolis from 2004 to 2006.
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