Mark Langford

Mark Langford has extensive experience in professional services and IT administration, currently serving as a NICE Professional Services Engineer at ICS - Contact Center Heroes since January 2014. Prior experience includes working as a NICE Systems Administrator at Bank of America, where the primary responsibility involved migrating users and groups between systems. From 2001 to 2010, Mark held dual roles as Telecommunications Analyst and NICE Administrator at PHH Mortgage Company, and earlier in their career, from 1993 to 2001, served as an IT Specialist at Southeastern Metals MFG Co. Mark possesses some college education.