Micaela Dibos Cilloniz

Micaela Dibos Cilloniz is an accomplished professional in customer experience and digital strategy, currently serving as Subgerente Experiencia de Clientes at Interbank since December 2019, where responsibilities include designing strategies to enhance customer experience through the Net Promoter System and supervising effective communication with clients. Micaela has also held roles at Interbank as Subgerente de Digital Workspace and Jefe de Proyectos Estratégicos, focusing on improving service excellence and communication within the organization. Prior experience includes positions at Belcorp, where Micaela coordinated digital marketing strategies and developed training methodologies for sales forces, as well as project coordination at San José Saludable and a trainee role at Sanofi. Micaela holds a Master's degree in Innovation and Business Sustainability from EADA Business School and has completed various educational programs in digital marketing and communication.