Alan T.

Alan T. has a diverse work experience spanning multiple companies and roles. Alan started their career in 2006 at Actify, Inc. as a Software Technician, where they managed the daily operation of the company's support web site and phone lines. Alan then moved on to Responsys, where they worked as a Technical Support Specialist and later as a Production Support Engineer.

In 2010, Alan joined Google as a Google Apps Enterprise Support, where they resolved complex technical issues for Google's Cloud computing solution. Alan gained valuable knowledge in troubleshooting various Google Apps products and successfully finalized over 2,000 support tickets.

Alan then joined Keynote Systems in 2011 as a Technical Support Analyst. Alan investigated customer-reported issues, conducted hands-on testing, and managed customer deployments for internet monitoring solutions.

In 2013, Alan joined PayPal as a Senior Performance Analyst. Alan introduced and delivered metrics and KPIs for site performance, analyzed data for performance improvement opportunities, and led seasonal peak capacity planning. Alan later assumed the roles of Manager and Technical Lead, Performance and Availability Analytics, where they formulated strategies to drive reporting excellence and led critical initiatives to analyze data sets.

Finally, Alan currently works at Intercom as a Senior Business System Analyst, where they started in 2019.

Alan T. pursued their education with the determination of a man who knows what they want. In 2001, they enrolled at the prestigious University of California, Berkeley, where they studied Physics. Alan dedicated himself to their studies for three years, graduating with a Bachelor of Arts degree in 2003.

Not satisfied with just a bachelor's degree, Alan continued their educational journey in 2004 at the Devry Keller Graduate School of Management. Alan sought to expand their knowledge in the realm of Information Systems and Information Technology, ultimately obtaining a Master of Business Administration (MBA) in 2006.

Though the provided information ends here, Alan's education history showcases their interest in both the scientific and managerial aspects of their chosen fields.