Alek Toumert currently serves as the Director of Professional Services at Intercom, beginning in April 2025. Prior to this role, Alek held several senior positions at Optimizely from November 2016 to April 2025, including Senior Director of Customer Success and Global Director of Strategic Consulting Services, where management of strategic consulting and solutions architecture teams focused on customer engagement and optimization was a priority. Alek's previous experience includes serving as an Adjunct Professor at San Francisco State University, managing digital analytics at the American Medical Association, and holding multiple analytics and strategy roles at Fathom: A Digital Marketing & Analytics Agency. Alek earned a Bachelor of Business Administration in Business Legal Studies from Miami University in 2012.
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