Alexandra F.

Alexandra F. is currently a Strategic Customer Success Manager at Intercom, where they focus on facilitating successful customer engagements. Previously, they held various roles at Slack, including Principal Success Manager and Senior Success Manager, driving enterprise customer adoption of the platform. Prior to Slack, Alexandra was a Managing Consultant at Capgemini Invent, specializing in Organizational Change Management, workforce transitions, and digital workplace initiatives. Their diverse experience spans multiple industries, including consumer products, manufacturing, hospitality, technology, and pharmaceuticals, and they are also a certified Scrum Master.