Aparna B.

Customer Support Engineer at Intercom

Aparna B. has a diverse work experience spanning various industries.

Aparna started their career at M/S/ Arvind Subrmanian and Associates as a Lawyer from May 2000 to May 2002. Aparna then worked at European College of Management as a Part-time Accounting Lecturer from September 2007 to January 2008.

In 2008, they joined MKC Tools Pvt.Ltd; as an Accounting Assistant, where they worked for six years, until June 2014.

Aparna then pursued a Freelance QA Tester role from September 2015 to January 2016, where they created manual test cases, test scenarios, and interacted with project managers for requirements.

In 2016, they took on an Internship position at A & M Maloney Solicitors, which lasted from September 2016 to December 2016.

Their most recent work experience is with Intercom, where they started as a Customer Support Specialist in July 2018. Aparna then advanced to the role of Customer Support Engineer in January 2021, where they are currently employed.

Aparna B.'s education history includes a Higher Diploma in Software Development from Maynooth University, which they pursued from 2017 to 2018. Prior to that, from 2005 to 2007, they completed a Diploma in Managerial Level from The Chartered Institute of Management Accountants, with a focus on Accounting and Business/Management. Aparna also holds a Bachelor's degree in Law from Bangalore University, which they obtained from 1997 to 2000. Additionally, they have completed a Bachelor's degree in Business/Commerce, General from the University of Madras, although the specific dates of their enrollment were not provided.

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Timeline

  • Customer Support Engineer

    January, 2021 - present

  • Customer Support Specialist

    July, 2018