Beth P.

Beth P. has a diverse work experience spanning multiple companies. Beth started their career at Vitrue, Inc. in 2011 as a Customer Support Representative, providing technical platform support and troubleshooting issues with various social media platforms. In 2012, they joined Oracle as a Customer Support Specialist and Knowledge Management Lead, where they provided support to global accounts, created client-facing product knowledge content, and acted as a liaison between different teams. Since 2019, Beth has been working at Intercom, initially as a Customer Support Specialist, supporting a global user base through chat and email communications. In this role, they also offered tailored training opportunities and consistently met/exceeded KPI targets. Later, they became a Customer Support Specialist Tier II, collaborating with the R&D team for the successful rollout of SMS technology and developing efficient workflows with tech stack vendors. Recently, they have assumed the role of a Senior Customer Support Specialist at Intercom, showcasing a strong commitment to exceptional customer service and consistently surpassing performance goals.

Beth P. attended Georgia State University from 2005 to 2008 and earned a Bachelor of Arts (B.A.) degree in Communication and Media Studies.