Colin W.

Colin W. is an experienced professional in project management and customer success, currently serving as a Senior Implementation Project Manager at Intercom since November 2025. Prior to this role, Colin held various positions, including Customer Success Manager at Nanonets and Senior Manager of Customer Success at Amplify.ai, where responsibilities included leading a team of project managers, optimizing project structures, and automating processes using AI tools. Colin’s earlier career at Amplify.ai also included roles as Project Manager and Software Engineer, focusing on the development of NLP-based AI experiences. In addition to technology, Colin has significant experience in music education, having held leadership roles at Cupertino High School and Los Gatos High School, as well as serving as Percussion Caption Head for VANGUARD MUSIC AND PERFORMING ARTS. Colin holds a Bachelor's degree in Music from the University of California, Berkeley.