Diego Ballona is a seasoned engineering leader currently serving as Senior Director of Engineering at Intercom since May 2024. Previously, Diego held roles at Spotify as Senior Engineering Manager, driving engineering for Customer Service and implementing cost-saving AI and automation strategies. At Meta, Diego led ads integrity engineering and was pivotal in launching key WhatsApp products while establishing the London office. Diego's earlier experience includes engineering management at Spotify focused on commerce fraud prevention, serving as CTO at PayCertify, and consulting at Toptal, where responsibilities included both software engineering and community management. Diego's technical acumen began at Viaweb as a Software Engineer, following earlier leadership as CTO at NDA2, where a software patent was secured. Diego's educational background includes studies at Centro Universitário de Belo Horizonte and Universidade FUMEC.
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