Erik V.

Erik V. is a Technical Support Engineer at Intercom since November 2023, specializing in customer support and technical issue resolution, with expertise in web technologies such as HTML and JavaScript. Previously, Erik served as a Generative AI Annotator at Meta, contributing to the chatbot Llama, and as an Operations Analyst, addressing compliance issues for Facebook and Instagram. Erik has also held various production and inventory management roles, including Production Warehouse Supervisor at Boojum and Operations Manager at Maco-Mex Industrial S.A de C.V, overseeing large teams and significant production outputs. Educational qualifications include a Master of Science in Cybersecurity from the National College of Ireland, a Higher Diploma in Computing (Blockchain), and advanced degrees in Business Administration.