Gregory Watkins is a seasoned Salesforce professional with extensive experience in administration and functional analysis. Currently serving as a Senior Salesforce Administrator at Intercom since November 2023, Gregory previously held roles at 15Five, Contentful, and MSC Industrial Supply Co., where skills in data management, customization, and user support were honed. At MSC, Gregory advanced to Senior Salesforce Functional Analyst, leveraging Lightning Web Components for sales metrics visualization and enhancing data processes through Apex development. Earlier career milestones include leadership as a Lead IT Consultant at Appalachian State University and internships at Lowe's Companies in Software Development and Business Analysis. Gregory holds a Bachelor’s degree in Business Administration with a focus on Computer Information Systems and a minor in Computer Science from Appalachian State University and is actively pursuing professional development through Salesforce Trailhead.
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