Jane F. is an accomplished customer success professional with extensive experience in various roles across several leading companies. Currently serving as a High Touch Customer Success Manager at Intercom since October 2025, Jane has previously held positions such as Customer Success Manager at Salesforce and Slack. Prior experience includes a Commercial Customer Success Manager role at Productboard and several positions at EY, ranging from Senior Consultant to Consultant. Jane began her career as a Human Resource Administrator at Lidon Group. Jane F. holds a degree from Trinity College Dublin, where studies were completed between 2013 and 2017.
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