Joel Fuelling is a customer support specialist at Intercom, specializing in bug investigations and product inquiries since December 2023. Previously, Joel completed a Software Engineer Immersive program at General Assembly, gaining skills in JavaScript and React, while also working at Sensormatic as a Team Lead, where implementation of metrics led to significant cost savings and increased revenue. In earlier roles as a Client Support Analyst and Implementation Analyst at ShopperTrak, Joel identified and analyzed client issues to enhance service efficiency. Joel's career began in carpentry at Spaulding Home Solutions, followed by extensive experience in youth programming and leadership at Friendly House Association. Academic qualifications include a Bachelor's degree in Marketing from Kent State University and an Associate's degree in Business Administration from Lorain County Community College.
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