Lauren Francis is a seasoned Senior Program Manager at Intercom, specializing in the Voice of the Customer since May 2023. Prior experience includes significant roles at Braze, where, as Senior Manager of Customer Operations, Lauren led global operations and strategy for approximately 1,600 clients and over 500 employees, enhancing revenue and customer retention through innovative data-driven initiatives. Additional positions at Braze involved founding the Customer Operations Department and optimizing Salesforce implementation across a global enterprise. Lauren's earlier experience includes various roles at Thornton Tomasetti and Beautiful Earth Group, as well as community service with AmeriCorps. Lauren holds a Bachelor of Arts in Psychology from Ohio Wesleyan University.
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