Mark So

Mark So is currently a Senior Strategic Customer Success Manager at Intercom and has held various positions in customer success and program management, including a Lead Program Manager role at Zwift. Previously, Mark interned in marketing consulting at PRR, as well as in global wealth management at Merrill Lynch. They also gained experience at Apple as a Specialist, achieving a perfect customer review score, and worked as a Management Consultant at Accenture, focusing on the Media & Entertainment industry. Mark graduated summa cum laude with a Bachelor of Science in Commerce from Santa Clara University, where they were also involved as a Community Facilitator and a player manager for the NCAA D1 Women's Soccer Team.