Michelle Faughnan

Michelle Faughnan is a seasoned professional in customer support, currently serving as Senior Manager of Customer Support at Intercom since October 2019, after a series of leadership roles at OFX from January 2016 to July 2019. At OFX, Michelle excelled as Team Lead, overseeing a frontline Consumer team while managing telephony metrics, developing client conversion campaigns, and ensuring high service levels. Michelle's experience includes roles as Client Account Manager and Client Service Associate at OFX, where responsibilities encompassed client guidance and issue resolution. Prior positions include Resolution Specialist at BOC South Pacific, Administrative Consultant at Mark Group, and Sales Consultant at Vodafone, demonstrating a diverse background in customer engagement and operations management.