Néstor Z.

Néstor Z. is an experienced Customer Success Manager specializing in the LATAM region, currently managing over 75 accounts at Intercom with a focus on retention and strategic expansion through AI solutions. Previously, Néstor served as a Senior Client Success Manager at Mintel, achieving 90% first-year client retention and successfully converting high-risk accounts. Néstor has a diverse background, including roles as a Project Manager at Mitsubishi Electric, where complex projects were delivered on time and within budget, and as a Sales Representative at Suburban Elevator, driving revenue growth through market research. A graduate of Beloit College with degrees in Business Administration and International Relations, Néstor has consistently demonstrated a commitment to operational excellence and client relationship development throughout various positions in the industry.