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Oluwafemi O.

Technical Support Engineer at Intercom

Oluwafemi O. has a diverse work experience spanning multiple roles and companies.

Starting in 2019, Oluwafemi worked as a Field Services Engineer at Field Nation, where they handled physical moves for over 600 employees, facilitated the roll-out of new Windows 10 machines, and installed network equipment at various locations.

In 2020, Oluwafemi joined Montage Hub Corporation as a Software Developer. Here, they developed an e-commerce application for a WordPress-based client, increasing sales by 56%, and implemented user-friendly features resulting in a 25% increase in customer satisfaction. Oluwafemi used React, CSS, and integrated Stripe for secure payments while customizing Strapi's CMS for easy-to-use admin tools.

In 2021, Oluwafemi joined Goldman Sachs as a Technical Support Engineer, responsible for installing and configuring computer systems, responding to IT support tickets, and diagnosing software, networking, or hardware issues.

Most recently, in 2023, Oluwafemi began working at Intercom as a Customer Support Engineer, although specific details about this role were not provided.

Oluwafemi O. completed a Bachelor of Science (B.Sc.) degree in Computer Engineering from the University of Lagos, where they studied from 2011 to 2016. In addition to their formal education, Oluwafemi has obtained several certifications. In September 2022, they participated in the Virtual Experience Program offered by Forage. Oluwafemi also completed the "Responsive Web Design" certification from freeCodeCamp in September 2020. Prior to that, in January 2019, Oluwafemi obtained the "Industrial Control System Cyber Emergency Response Team" certification from the U.S. Department of Homeland Security, Office of Intelligence and Analysis, Private Sector Engagement. Lastly, in March 2014, they completed a certification in "Leadership and Entrepreneurship development" from Enactus.

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