Paul Adams

Paul Adams is Intercom’s Chief Product Officer, leading the Product Management, Product Design, Data Science, and Research teams. He advised Intercom before joining, later becoming a member of what was then only a 14-person company. He has been a highly influential member of the executive team since that day.

Before Intercom, Paul worked in Leadership, Product, and UX roles at Facebook (Ads, Platform), Google (Gmail, Docs, Social, YouTube), Dyson, and in UX consultancy. He has led collaborative design projects for some of the world's leading brands including Nike, Starbucks, Coca-Cola, and P&G, as well as top creative agencies like W+K and RGA.

Paul is an author and speaker on the topics of product strategy, product execution, team building, business development, and social software design. He has written a best-selling book on social software design called Grouped, he speaks at many leading industry conferences, and he co-hosts the podcast Intercom on Product with Intercom co-founder Des Traynor.