Paul B. is a highly experienced Technical Support Engineer currently employed at Intercom since November 2022, focusing on delivering exceptional customer support and resolving complex technical issues. Previously, Paul held the position of Service Reliability Administrator at Riot Games from January 2022 to October 2022, where prioritization and diagnosis of incidents significantly enhanced client satisfaction. Prior experience at Accenture includes roles as a Junior PST Analyst and Technical Solutions Consultant for Facebook, providing technical support for advertising solutions and managing technical issues for advertisers. Paul B. holds a Bachelor of Business, Economics and Social Science from Trinity College Dublin, a Postgraduate Degree in Computer Science & Software Development from Atlantic Technological University, and is pursuing a Cisco Certified Network Associate certification with CCNA.ie.
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