Russell N. is a Senior Content Designer at Intercom, specializing in UX content for an AI-driven customer service platform since October 2023. Prior to that role, Russell served as a Content Designer at Fast Radius and held the position of UX Content Director, focusing on user-centric content in manufacturing technology. As the Founder and Content Design Director at The Konfig, Russell crafted verbal systems for various high-profile clients including LinkedIn and Rolls-Royce. Previous experience includes leadership roles at R/GA as Head of Copy, freelance copywriting for brands like Burberry and Sony, and a solid foundation in content creation from the early career at AOL. Russell holds a BA with Honours in English and Ancient History from the University of Birmingham.
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