Ruth O'Brien

Ruth O'Brien is a seasoned professional with extensive experience in customer support and team leadership, currently serving as Senior Director of Automated & Proactive Support at Intercom since January 2016. Ruth has advanced through various roles within Intercom, including Director of Customer Support and EMEA Senior Manager, where Ruth led teams focused on automation, knowledge management, and community engagement. Prior to Intercom, Ruth was a key member of the management team at Voxpro, significantly expanding the Nest contract and contributing to quality assurance for Google for Work. Additional experience includes teaching English during a career break, roles at Apple as a Product Specialist and Inside Sales Representative, and providing technical support at Blizzard Entertainment. Ruth holds a Bachelor’s Degree in English and History from University College Cork.