Seán M.

Seán M. has a diverse work experience spanning multiple industries and roles. Seán began their career in 2002 as a User Support Administrator at the Dublin Institute of Technology. In this role, they served as a single point of contact for staff IT-related incidents and queries, assigned issues to technicians or analysts, and maintained the IT support website.

Seán then moved on to become a User Support Administrator at the Dublin Institute of Technology in 2004, where they continued to provide IT support and was responsible for tasks such as daily system backups and user account activation.

In 2005, Seán transitioned to JLS Technology as a Customer Services Engineer. In this role, they installed and maintained computer hardware, including servers and ATMs, and provided support to residential customers for broadband configuration.

Seán gained experience as a Junior Software Engineer at Newbay Software in 2010. Seán worked on software development projects and contributed as a team member.

In 2013, Seán joined Openmind Networks as a Software Engineer. Seán delivered a payment processing and CRM solution for Golgi, showcasing their coding and problem-solving skills.

Seán then pursued a volunteer opportunity as a Research Assistant at the University of BC Research in 2015. Seán assisted a postdoctoral fellow in the Alzheimer's disease and related dementias program by developing scripts to analyze large datasets and explored the use of OCR technology for patient registration.

Lastly, Seán worked at Intercom, starting as a Customer Support Engineer in 2017 and eventually transitioning to a Senior Customer Support Engineer role in 2020. Seán has been responsible for delivering high-quality customer support and assisting with technical issues.

Overall, Seán M. has a wide range of experience in customer support, software engineering, and research assistance, showcasing their technical skills, adaptability, and dedication throughout their career.

Seán M. pursued their Bachelor of Science (B.Sc.) in Computing (Information Technology) from Technological University Dublin. Seán completed their degree in 2006.