Shelby Thimios is a Senior Customer Success Manager at Intercom since May 2025, with a robust background in customer success roles at Optimizely from June 2022 to May 2025, where Shelby served as both a Senior Customer Success Manager and Customer Success Manager. Previous experience includes positions as an Agent Success Partner and Transaction Coordinator at Better from May 2021 to May 2022, and a Senior Executive Assistant at Doma Vida Capital, LLC from May 2020 to April 2021. Additional prior roles encompass Operations Manager and Head Concierge at Suite Nectar Salons from April 2018 to April 2021, and Waitress & Trainer at Chili's from May 2014 to April 2018. Shelby holds a Bachelor of Science in Psychology and Management from Wingate University.
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