Thais Pessanha is an accomplished Customer Success Manager with a strong background in managing customer relationships and driving revenue growth across various industries. Currently at Intercom since May 2025, Thais leads customer success initiatives. Prior experience includes roles at Supermetrics, where strategic account management resulted in high retention rates and increased Annual Recurring Revenue (ARR). At eDesk, Thais excelled in creating exceptional customer experiences and identifying upselling opportunities. Thais has also contributed significantly to customer success within Glofox, Delivery Much Brasil, IBM, and other organizations, demonstrating a commitment to enhancing customer satisfaction and operational efficiency throughout diverse roles in customer support, onboarding, and relationship management. Educational credentials include a Bachelor's degree in International Relations and Business Studies.
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