Kiana Kimbrough

Kiana Kimbrough has a diverse work experience in various roles. Kiana started their career as a Congressional Intern at the Office of State Representative Carol Ammons in 2016, where they researched and analyzed policy on climate change and engaged with constituents. Kiana then worked as a Legal Intern at Law Students in Court, preparing legal documents and assisting attorneys in collecting information.

In 2017, Kiana interned as a Regulatory Affairs Operations Intern at Pharmacyclics, participating in the implementation and upgrade of regulatory systems and tools. Kiana also contributed to the writing and reviewing of regulatory processes.

From 2018 to 2018, Kiana served as a Customer Success Manager at Wonderlic, Inc., where they communicated with customers, qualified leads, managed sales requests, and researched accounts. In 2019, they worked as a Client Relations Specialist at 160 Driving Academy, where they focused on building and maintaining client relationships. Kiana also worked as a Senior Client Manager at ComPsych during the same year.

In 2020, Kiana joined State Farm® as a Retention Specialist, where they communicated with customers and sales representatives, analyzed customer behavior, and gathered information about customer complaints. Kiana then moved on to a role as a Client Onboarding Manager at Popmenu in 2021, where they established rapport with larger customers, identified business requirements, and handled escalated clients.

Currently, Kiana works as a Customer Success Manager at Interfolio, providing guidance for implementation, supporting change management, optimizing workflows, and analyzing usage statistics and ROI. Kiana also assists with integration capabilities and SSO changes.

Kiana Kimbrough completed their Bachelor's Degree in Political Science and Government at the University of Illinois Urbana-Champaign from 2014 to 2017. Kiana then pursued further education at Pepperdine Law, where they obtained a Master's degree in Law from 2021 to 2023. Additionally, Kiana also studied International Law and Legal Studies at Pepperdine Law starting from 2019, with the end year not specified.