Sam Del Ponte is an experienced Senior Implementation Engineer at Intermedia Cloud Communications since February 2015, specializing in voice implementation and technical support. Key responsibilities include pre-qualifying customer support, managing onboarding processes, and troubleshooting advanced technical issues. Sam has demonstrated proficiency in training peers, mentoring new hires, and maintaining technical documentation. Prior roles include Helpdesk Analyst at South Jersey Industries, eCare Specialist at RE/MAX, and General Manager at Duffeyroll Cafe. Sam holds a BA in English, Literature, and Fine Art from Pacific University, earned between 1995 and 1998.
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