Jack Smith

Jack Smith is an accomplished IT professional with extensive experience in service desk operations and system administration. Currently serving as a Senior Service Desk Analyst at International Justice Mission since January 2021, Jack manages enterprise-level systems operations, enhancing resolution workflows and significantly improving service capacities. Prior to this role, Jack was a Senior Operations Analyst at Maples Group, where optimization of infrastructure and system administration was key, utilizing tools such as SolarWinds and Microsoft SCOM. Jack's career began in the British Army as a Communications Systems Operator, focusing on local area network development and crisis action plans for British embassies. Jack holds a High School Diploma from South Craven School.