Shanna Adams has a diverse work experience spanning across several companies and roles. Shanna began their career as a Customer Support Specialist at Lifecast.com in 2000. Shanna then worked as an Account Support at VarTec Telecom from 1999 to 2001. Following that, they joined Allegiance Telecom as a Local Provisioning Specialist II from 2001 to 2003. Shanna then moved to Excel Telecommunications in 2003, where they served as a Local Provisioning Specialist II until 2007. Since then, Shanna has been with International Risk Management Institute, Inc. (IRMI), where they have held various positions such as Customer Support Specialist from 2007 to 2015, Technical Project Lead from 2015 to 2017, Manager - Customer Success & Engagement from 2017 to 2023, and currently serving as the Director - CS & Engagement since 2023.
Shanna Adams attended Cedar Hill High School from 1986 to 1990. Shanna did not obtain a degree or specialize in any field of study during this time. Additionally, Shanna has obtained certifications in various areas, including Engagement Preparation Best Practices for Customer Success Management and Sales: Customer Success from LinkedIn in 2021, and Confronting Bias: Thriving Across Our Differences from LinkedIn in 2020. Shanna also obtained a Smartsheet Product Certified User certification from Smartsheet in October 2019.
International Risk Management Institute, Inc. (IRMI)
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Since 1978, IRMI has helped risk and insurance professionals make wise decisions; that is why the owl is in our logo. We achieve our mission through the vast online IRMI library, continuing education, conferences, and webinars, plus a vibrant online community of dedicated risk and insurance professionals. IRMI is the most accurate and reliable resource available, maintaining the highest levels of integrity in all that we do and quickly responding to our customers' needs. Our corporate culture is friendly, supportive, and team-oriented. Everyone is important, and we treat each other with respect. We work hard and we have fun, too. Our office is professional and comfortable. We have an up-to-date technology infrastructure on which we use the latest software and programs. At IRMI, we have employees who have been here for over 30 years, others who just started, and everyone in between. We're a team. And as a team, we work hard to achieve our goals and we have fun doing it. That's why IRMI has been named one of the Top 100 Places To Work in Dallas by the Dallas Morning News! Interested in pursuing a career at IRMI? Visit https://www.irmi.com/about/careers to see the top 10 reasons people love working at IRMI and learn more about how you can join our team and help us educate and assist insurance and risk management professionals.