Carl Heins is a seasoned professional with over a decade of experience in engineering and customer experience management. Since June 2011, Carl has held various roles at International, currently serving as the Director of Customer Experience for National Accounts, following positions as a Technical Specialist in Heavy Tractor Applications and a product development engineer in both lead and senior roles. Prior to this, Carl worked at BAE Systems from July 2007 to May 2011, where responsibilities included leading the Long Term Armor Strategy cab design and providing production support for key military vehicles. Carl's career began at the University of Iowa, where roles as a Sales Associate in Electronics involved providing technical support and managing special orders. Carl holds a Bachelor of Science degree in Mechanical Engineering from the University of Iowa, obtained in 2007.
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