Adebayo Razaq

Adebayo Razaq has a diverse work experience spanning various roles and companies.

Adebayo began their career in 2013 as a Senior Sales Officer at Consolidated Breweries Plc., where they successfully increased revenue through acquiring new customers and strategically managing existing relationships.

In 2014, they joined First Bank of Nigeria Ltd. and held multiple roles, including e-Business Officer, e-Product Officer (Customer Support - Shared Services), E-Investigation Specialist, and Team Lead Acquiring (E-product Operations). In these roles, they demonstrated leadership skills, provided guidance and training to teams, increased revenue growth through cross-selling and up-selling, analyzed and troubleshooted customer complaints, and facilitated organic growth and improved customer experience through analyzing trends and providing solutions.

Currently, Adebayo is working at Interswitch Group as the Lead Digital Onboarding and Merchant Support (Acquiring Business Development). In this role, they provide thought leadership and strategic direction to the team, manages overall merchant onboarding operations, drives continuous process improvement, and enhances merchant engagement through delivering compelling services and analyzing performance data.

Overall, Adebayo has a strong track record of driving revenue growth, managing teams, improving customer experience, and providing innovative solutions to meet business objectives in the financial services and consumer goods industries.

Adebayo Razaq completed their Bachelor of Science degree in Economics from the University of Ibadan, where they studied from 2007 to 2011. Currently, they are pursuing a Master's degree in Finance, General at the University of Lagos, which they are expected to complete by 2022. In addition to their formal education, Adebayo has obtained certifications in various areas, including "Managing Egos and Difficult Emotions (De-escalating and Managing Irate Customers)" from LinkedIn in May 2022, "Lean Six Sigma Yellow Belt (ICYB)" from GoLeanSixSigma.com in April 2022, and "Dispute Resolution" from Visa Business School in 2015.