Kelechi Nkwocha

Kelechi Nkwocha has a diverse work experience in the banking and financial services industry.

KELECHI started their career at Guaranty Trust Bank plc (GTBank) in 2011 as a Quality Assurance Personnel, responsible for evaluating and monitoring contact center agents to ensure the quality of customer service.

In 2014, they joined UBA PLC as a Customer Relations Officer, where they assisted customers with various account-related requests and acted as a liaison between different bank departments.

From 2015 to 2018, Kelechi worked at Fidelity Bank in two different roles. KELECHI first served as a Dispute Analyst Electronic Banking, responsible for reviewing and raising chargebacks on disputed transactions. KELECHI also provided support for various electronic channels and handled customer complaints and resolution.

At Fidelity Bank, they later became a Dispute/chargeback Analyst, where they continued to handle chargebacks, reconcile failed transactions, and process manual adjustments. KELECHI also supported branch operations, resolved card issuer complaints, and created and activated online banking accounts.

Since 2018, Kelechi has been working at Interswitch Group as a Service Management Executive, Payment Processing. In this role, they support the creation of service architecture, coordinates project deliveries, and ensures timely and error-free service delivery.

Overall, Kelechi Nkwocha has gained extensive experience in customer service, dispute resolution, project coordination, and service management within the banking and financial services industry.

Kelechi Nkwocha pursued a Bachelor of Technology (B.Tech.) degree in Environmental Engineering Technology/Environmental Technology from Technology Jobs Update, completing the program in 2008. In addition to their formal education, Kelechi has obtained several certifications, including Essential Lessons for First-Time Managers, Learn Emotional Intelligence, the Key Determiner of Success, Managing Your Emotions at Work, Productivity: Prioritizing at Work, Time Management Tips: Following Through, Creating Your Personal Brand, Delivering Results Effectively, Developing Your Emotional Intelligence, and Leading Yourself (2017) from LinkedIn. KELECHI also holds certifications in SAFe 4 Practitioner from Scaled Agile, Inc. and Yellow Belt Certification from Lean Six Sigma Institute LLC.