Olamide Akinwunmi

Olamide Akinwunmi has a diverse work experience spanning several companies. Currently, their role is as a Customer Success Executive (B2B Support) at Interswitch Group, starting from July 2022.

Prior to their current role, Olamide worked at MultiChoice Group from 2014 to 2022. They started as a CSR agent in January 2014, handling customer queries related to technical issues, billing, and general inquiries. In February 2016, they worked as a Business Desk Representative for a brief period of two months. Additionally, in January 2016, Olamide served as a Clarity Project Ambassador for a month.

Their most recent and longest-held role at MultiChoice Group was as a Customer Experience Team Lead, starting from May 2016 and ending in July 2022. In this role, Olamide focused on resolving technical and billing queries, held regular staff meetings to facilitate open communication and problem resolution, and implemented process efficiencies to improve the team's performance.

Overall, Olamide Akinwunmi has a strong background in customer support and customer experience, with experience in various roles within the telecommunications industry.

Olamide Akinwunmi completed a Bachelor's degree in Marketing from Covenant University, where they studied from 2008 to 2012. Prior to that, they received their High School Diploma from Grace High School in Gbagada, Lagos. Their high school education focused on Biology/Biological Sciences.

In addition to their formal education, Olamide has obtained certifications in customer service. In August 2022, they completed the "Customer Service Foundations" and "Customer Service: Problem Solving and Troubleshooting" courses offered by LinkedIn.