Vigneshwaran SN

Vigneshwaran SN has a diverse work experience spanning over a decade. Vigneshwaran began their career at Sitel as a Senior Technical Consultant from December 2010 to August 2012. Vigneshwaran then worked at Sutherland as a Resolution Expert from August 2012 to July 2014. Vigneshwaran then joined Symantec as a Product Specialist from July 2014 to April 2015.

In 2015, Vigneshwaran transitioned to Zoho Corporation, where they held multiple roles. Vigneshwaran started as a Technical Support Engineer from April 2015 to August 2017. Vigneshwaran then moved on to become the Lead of Customer Success, heading multiple teams and Zoho products such as Customer Success, Onboarding, and Enterprise Business Solution Team (Zoho CRM Plus & Zoho One) from August 2017 to September 2018.

After that, they took on the role of Manager of Strategic Accounts (Enterprise) at Zoho Corporation from September 2018 to March 2019. In this position, they worked extensively on reducing churn, improving NRR, implementing internal support strategies, and collaborating with leadership.

Vigneshwaran joined DropThought as a Manager of Customer Success from February 2020 to July 2021, continuing their focus on customer success and retention.

Vigneshwaran then joined Adapt.io as the Director of Customer Success in August 2021. In this role, Vigneshwaran focused on reducing churn, improving NRR, and implementing strategies to make customers successful. Vigneshwaran was responsible for multiple functions including onboarding, support, customer success, and retention.

Vigneshwaran's most recent position is at ZoomInfo, where they worked as a Senior Manager of Customer Success from June 2022 to November 2022.

Overall, Vigneshwaran has exhibited a strong background in customer success, retention, and implementing internal support strategies across various organizations.

Vigneshwaran SN has a Bachelor's degree in Computer Science from Mar Gregorious College. The specific start and end years of their education are not provided.