Becky Cheley

Becky Cheley has a diverse work experience spanning over several years. Becky started their career in 1999 as the Owner/Manager of Marlin Travel - Lloydminster, where they were responsible for various aspects of running a storefront travel agency. This included accounting, CRM management, billing, sales, and customer service. Becky also played a key role in fostering business growth by providing excellent travel advising and developing valuable client relationships. Becky trained new agents and created a program to train outside agents interested in the retail travel industry.

In 2020, Becky joined lululemon and initially served as a GEC Educator. In this role, they provided exceptional customer experiences through various channels such as live chat, phones, and email interactions. Becky assisted customers with product inquiries, order details, returns, and other general questions. Later, they took on the role of GEC Team Lead, where they focused on developing a team of educators to embody the lululemon culture, values, and product education. Becky monitored educator KPIs and ensured that they met lululemon's expectations by evaluating guest interaction quality. Becky also conducted bi-weekly 1-on-1 meetings with each team member.

From 2021 to 2022, Becky worked at Thinkific as a Customer Champion. Becky'sresponsibilities included building relationships with tenants by providing exceptional customer experiences. Becky effectively communicated product features, functions, integrations, and platform support to tenants. Becky utilized their platform knowledge and relationships with tenants, their team, and other leaders to achieve departmental goals. Becky consistently exceeded KPI, SLA, and QA targets.

Most recently, starting in June 2022, Becky has been employed at Intiveo as a Customer Onboarding Specialist, where they play an important role in onboarding customers.

Overall, Becky's work experience highlights their expertise in customer service, team management, and fostering valuable relationships with clients.

Becky Cheley attended MacEwan University from 1996 to 1997, where they pursued a field of study in Travel. No specific degree was mentioned in the information provided.