Kevin Crawley, MBA, MSL

Kevin Crawley, MBA, MSL has a diverse work experience in various industries. Kevin is currently the Onboarding Team Lead at Chime Technologies Inc, where they oversee the onboarding process. Prior to this, they worked as an Onboarding Specialist at the same company.

Before their role at Chime Technologies, Kevin served as a University Counselor III at Grand Canyon Education, Inc. Here, they assisted prospective and enrolled students in identifying suitable programs aligned with their goals. Kevin was responsible for managing the admissions process and maintaining student records.

Kevin also has experience as a Training and Development Lead at ABSKO Consulting. As part of the Arizona SOAR program, they conducted workforce development skills training. Their training topics included communication skills, teamwork dynamics, and critical thinking/problem solving.

At Adecco, Kevin served as a Site Operations Manager - Contract. Kevin led a team of 10 Team Leads and over 120 Customer Service Associates in claims processing for a class-action lawsuit. Kevin designed and implemented processes, evaluated existing ones for improvement, and ensured claims were processed within established SLAs.

Prior to that, Kevin worked as a Customer Service Supervisor at Express Employment Professionals, where they led a team of 14 customer service representatives in a call center environment. Kevin managed escalated client issues and implemented coaching to exceed service quality and sales goals.

Kevin's experience also includes being an Assistant Branch Manager at Arizona Federal Credit Union, where they oversaw branch operations and trained the team to ensure compliance with organizational and regulatory standards. Kevin also resolved escalated member issues.

Earlier in their career, Kevin was a Training Specialist at Kingdom Marketing, delivering marketing strategies to churches and non-profit entities. Kevin developed and implemented social media and digital marketing plans.

Before that, Kevin worked as a Customer Contact Center Supervisor at Bank of Oklahoma. Kevin managed a call center team and implemented sales programs to surpass goals. Kevin also analyzed data to identify coaching opportunities and maintain compliance with SLAs.

Kevin's initial work experience was as a Training and Development Officer at Chevy Chase Bank. Kevin analyzed feedback to improve the new-hire training program, developed referral-based training programs, and aided in the development of the Quality Assurance team. Kevin also conducted needs assessments and developed comprehensive training programs.

Overall, Kevin Crawley, MBA, MSL brings a wealth of experience in team leadership, training and development, customer service, and operations management to their current role at Chime Technologies Inc.

Kevin Crawley, MBA, MSL has a diverse educational background with multiple degrees and certifications. Kevin completed their Master of Business Administration (M.B.A.) and Master of Science (MS) in Organizational Leadership from Grand Canyon University in 2017. Prior to that, they obtained a Bachelor of Arts (B.A.) in Ministry and Leadership from Oklahoma Wesleyan University from 2013 to 2015. In 1996, they earned an Associate's degree in Pastoral Studies/Counseling from Rhema Bible College.

In addition to their degrees, Kevin has acquired various certifications. Kevin obtained their MBA and MSL certifications from Grand Canyon University in October 2017. Kevin also holds certifications in Operations Management Foundations and Supply Chain Foundations from LinkedIn, obtained in July and June 2017 respectively. Furthermore, they have certifications in Online Marketing Fundamentals from LinkedIn and Social Marketing Certification from Hootsuite, both obtained in February 2017.