Sophie Palmaers

Sophie Palmaers currently serves as a Customer Success Manager at InTouch, a position held since January 2024. Previously, Sophie was the Head of Customer Care at Newpharma from October 2012 to January 2024, where responsibilities included translating company strategy into actionable objectives and enhancing customer satisfaction through data analysis. Earlier experience includes roles as a Customer Support Agent, addressing complaints for Dutch, English, and French-speaking customers, and administrative positions at Cimenteries CBR Cementbedrijven and Lampiris. Sophie holds a degree in Tourism from Haute Ecole Charlemagne, obtained between 2006 and 2009.