Daniel Lalonde

Daniel Lalonde has a diverse work experience in the tech industry. Daniel started their career at Databeacon Inc., where they served as a Customer Support Engineer and later became a Support Manager. In these roles, they provided customer support, oversaw maintenance and support for over 100 customers, and generated 20% of the company's revenue. Daniel then joined Cognos as a Support Manager, managing the complete Databeacon Support Department and achieving high customer satisfaction ratings. Daniel continued their career at IBM as a Beta Management Specialist, coordinating and managing early programs and releases. Currently, Daniel is working at Intouch Insight as an Implementation and Support Specialist, where they identify client requirements, configures products, provides technical training and support, and assists with issue resolution. Overall, Daniel has gained valuable experience in customer support, program management, and technical training throughout their career.

Daniel Lalonde attended Herzing College from 1998 to 1999 but did not earn a degree or specialize in any particular field of study during that time. In 1994 to 1995, they studied Business Administration, Accounting, and Computers at the Toronto School of Business and received a degree in that field. In 2004, Daniel Lalonde enrolled at Algonquin College of Applied Arts and Technology to pursue a degree in Web Design, and their studies are ongoing.