Dan "MeriMar" Rico is a Director specializing in Employee Success & Relations, currently serving as the Director of Operations at IntouchCX since 2024. Prior to this role, they were the Associate Delivery Head at Tech Mahindra from 2023 to 2024, where they focused on optimizing operational workflows. With extensive experience in contact center management, Dan's past positions include Client Services Manager at XMC BPO and Account Manager at The Results Companies, showcasing a strong commitment to client satisfaction and project management. Dan holds a Bachelor of Education and a Bachelor of Science in Nursing Education from the University of Northern Philippines.
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